Public Offer

1. GENERAL PROVISIONS

This agreement is a public agreement (a public offer under Clause 2 of Article 437 of the Civil Code of the Russian Federation) between O.M. Aleksandrov, Individual Entrepreneur, hereinafter referred to as the "Contractor," acting under Certificate of State Registration of Legal Entity No. 1187746174901 dated February 19, 2018, and any individual who has expressed their willingness to use the Contractor's services and accepted the terms of this agreement (hereinafter referred to as the "Agreement"), hereinafter referred to as the "Customer." In accordance with Clause 2 of Article 437 of the Civil Code of the Russian Federation (CC RF), upon acceptance of the terms and conditions set forth below and payment for the services, the person accepting this offer becomes the Customer. Full and unconditional acceptance of this public offer is deemed to be the Customer's payment for the services provided by the Contractor in accordance with the terms of the Agreement by clicking the "PAY" button on the Contractor's website at https://lafabee.ru (hereinafter referred to as the "Contractor's Website"). A public agreement executed in the manner described above is deemed to be concluded in simple written form, does not require execution on paper, and has full legal force. Upon acceptance, the Customer is deemed to have read and agreed to this public offer and, in accordance with the Civil Code of the Russian Federation, is deemed to have entered into a contractual relationship with the Contractor in accordance with the terms of the Agreement.



2. TERMS AND DEFINITIONS

Seller – Individual Entrepreneur O.M. ALEXANDROVA (OGRNIP 1027700067328).
Client (Buyer) – any individual who has accepted the public offer under the terms of this offer.
Online Store – the Seller's online store "La'fabee," located at https://lafabee.ru (hereinafter referred to as the "Online Store," "Store," or "Website").
Product – the subject of the agreement between the parties, a list of product items that can satisfy a need and are offered for purchase, use, or consumption, presented in the online store.
Acceptance – the response of the person to whom the offer is addressed regarding its acceptance, the Client's full and unconditional acceptance of the terms of the Agreement.
Order – individual items from the Product assortment, specified by the Client when placing an order on the website.


3. GENERAL PROVISIONS

3.1. Relations in the field of consumer protection are regulated by the Civil Code of the Russian Federation, the Law "On the Protection of Consumer Rights," and other federal laws and legal acts of the Russian Federation adopted in accordance therewith.
3.2. The Seller reserves the right to amend the terms of this offer. Therefore, the Buyer undertakes to monitor the current version of this offer in the "Information for Buyers" section of the online store. All changes take effect immediately upon publication and are deemed to have been communicated to the Buyer upon such publication.
3.3. The Buyer agrees to the full text of this offer, including all appendices and additional sections on the website, by registering in the Personal Account and placing Orders.
3.4. The Seller transfers, and the Customer accepts and pays for, the goods in accordance with the terms of this Agreement.
3.5. Ownership of the ordered Goods passes to the Customer upon the actual transfer of the Goods to the Customer and the latter's full payment for the Goods. The risk of accidental loss of or damage to the Goods passes to the Customer upon the actual transfer of the Goods to the Customer.
3.6. Prices for the Goods are determined by the Seller unilaterally and without dispute and are indicated on the pages of the online store.
3.7. If the Seller runs promotional events, the terms and conditions of the promotions posted on the website may include special provisions governing the procedure for placing an Order and returning Products. The terms and conditions of the promotions are an integral part of this offer and apply to all persons participating in the promotions. Placing an Order and/or fulfilling other conditions of participation in the promotion constitutes the Buyer's acceptance of the terms and conditions of the relevant promotion.


4. PLACING AN ORDER

4.1. The Customer shall order the Product through the Website. When ordering the Product, the Customer undertakes to provide the following registration information: last name, first name; email address; contact phone number; delivery address.
4.2. The Customer's acceptance of the terms of this Agreement shall be deemed to be effective upon receipt by the Seller of the Customer's intent to purchase the Product.
4.3. The Seller shall not be liable for the content or accuracy of the information provided by the Customer when placing the Order.
4.4. The Customer is responsible for the accuracy of the information provided when placing the Order.
4.5. By independently completing the registration form on the Website, the Customer agrees to the terms of this Agreement. The date on which the Customer provides the registration information specified in paragraph 4.1 of this Agreement shall be deemed to be the date of conclusion of the Purchase and Sale Agreement between the Seller and the Customer.
4.6. All information provided on the Website is for reference only and cannot fully convey reliable information about specific properties and characteristics of the Product. If the Customer has any questions regarding the properties and characteristics of the Product, they should seek advice before placing an Order.
4.7. Gift certificates cannot be combined with other orders.


5. DELIVERY TIME AND METHOD

5.1. Delivery is carried out by Yandex.Delivery via courier or to a pickup point in cities accessible by the selected delivery method. Delivery to the Customer's address is confirmed upon placing the Order.
5.2. In-stock items from the catalog are transferred to the delivery service within 1-2 business days after the Order is placed and fully paid.
5.3. Custom-made sets and jewelry are shipped as soon as they are ready. The production time and transfer to the delivery service is agreed upon with the Customer upon confirming the Order.
5.4. The delivery service's transit time is not included in the Order preparation time. The Client will be notified of the estimated delivery date when placing or confirming the Order. Changes to the agreed-upon Order fulfillment date are subject to applicable law.
5.5. Delivery within Balashikha is free. The cost of delivery to other cities is calculated based on the address and selected delivery method and will be notified to the Client before payment.
5.6. After the Order is shipped, the Client will receive an email notification with tracking information and the tracking number or other shipment identifier provided by the delivery service.
5.7. Upon receipt of the Order, the Client will comply with the identification requirements specified in the delivery service's notification. Depending on the delivery method, an identity document and/or a unique receipt code may be required. The code will be communicated to the courier or pickup point employee upon receipt of the Order.
5.8. The Client can clarify all technical and consumer specifications of the products with the Seller's manager prior to purchase. The delivery service does not provide advice on the properties of the Products. Questions regarding the quality and conformity of the Product to the description should be directed to the Seller.
5.9. Upon receipt of the Order, the Customer is advised to inspect the appearance and packaging, completeness, conformity with the description, and the presence of any visible mechanical damage. Any damage discovered is recommended to be documented with photographs and, if possible, a report submitted to a delivery service representative.
5.10. Receipt of the Order without any defects, the absence of a report, or the inability to inspect the product upon delivery does not deprive the Customer of their legal rights regarding defects in the Product, including hidden defects.
5.11. The Seller is not liable for damage arising after the delivery of the Product due to the Customer's violation of the rules of use or storage, the actions of third parties, or force majeure, subject to the statutory rules for proving the causes of defects. The discovery of damage after receipt of the Product does not in itself constitute grounds for refusing to consider the complaint.
5.12. The risk of accidental loss of or accidental damage to the Product passes to the Customer upon the actual delivery of the Order to them or to the recipient specified by them. Delivery of the Product to the delivery service engaged by the Seller is not considered delivery of the Product to the Client.
5.13. In the event of non-receipt of the Order or refusal to accept it, further actions are determined in accordance with the rules of Section 7 of this Agreement. Returning the shipment to the Seller does not in itself constitute an automatic refund or forfeit the Client's statutory right of return.


6. PRODUCT PRICE AND PAYMENT PROCEDURE

6.1. The Product price is indicated on the Website.
6.2. The Product price indicated on the Website may be changed unilaterally by the Seller. The Product price is valid at the time the "Order" button is clicked at the final stage of the Order process. However, the price of the Product ordered by the Customer is not subject to change.
6.3. Orders are paid online through the payment system enabled on the Website. After placing the Order, the Customer is redirected to the payment page, where they select one of the available payment methods.
6.4. Payment is made in full upon placing the Order. For custom orders, the price and specifications of the product are agreed upon with the Customer prior to payment.
6.5. After successful payment, a receipt is automatically sent to the email address provided by the Customer. The Customer must provide a valid email address and verify its accuracy when placing the Order.
6.6. The delivery cost, if applicable, is specified separately before payment. Delivery within Balashikha is provided free of charge in accordance with Section 5.5 of this Agreement.
6.7. The Client is solely responsible for the accuracy of their payments and the completion of the required payment documents.
6.8. When using a promo code, it can only be activated once.
6.9. Promo codes and bonuses do not apply to discounted items as part of promotions and special offers.

7. PRODUCT RETURNS

7.1. In-Stock Catalog Items
7.1.1. Catalog items in this section include ready-made jewelry of standard designs in a single color (monocolor), presented on the Website without any customizations to the design, color, or composition. Such items are not made to the Customer's specifications and are supplied ready-made.
7.1.2. Returns and exchanges are carried out in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights." To return a product of proper quality, its presentation, consumer properties, and completeness must be preserved; the product must not show signs of use that violate the specified conditions.
7.1.3. When purchasing remotely, the Customer has the right to refuse the Product before delivery and within 7 days after delivery. If written information regarding the return procedure and terms is not provided upon delivery, the refusal period is 3 months.
7.1.4. Purchase can be confirmed with a receipt or other evidence. The absence of a receipt or opening of the packaging does not preclude a return.
7.1.5. To request a return, the Client must notify lafabee@internet.ru or by other legal means. The Seller will provide the return address; the product can be sent by mail or carrier.
7.1.6. The amount paid under the contract will be refunded within 10 days of the request, less the Seller's costs for shipping the returned Product from the Client. Exchanges are made in accordance with the procedure established by law or by mutual agreement.
7.2. Custom-made Products
7.2.1. Custom-made products include sets and jewelry created according to a request approved by the Client. The color, design, composition, and required parameters of the product are specified upon confirmation of the Order.
7.2.2. In accordance with Article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights," refusal of a product of proper quality is not permitted if it has unique properties and can be used exclusively by the Client who purchases it. The applicability of this limitation is determined by the actual characteristics of the product, and not merely by the designation "custom order."
7.2.3. The commencement of production does not in itself exclude the Client's statutory rights. When requesting cancellation of an Order, the terms of the Order, the stage of execution, and applicable laws are taken into account.
7.2.4. If the product meets the conditions of Section 7.2.2 and is properly executed, simply refusing to accept it does not independently constitute grounds for a refund. Re-delivery is agreed upon by the parties. The Client's rights in the event of defects or breach of obligations by the Seller are retained.
7.2.5. Placing an Order confirms the Client's familiarity with these terms and conditions, but does not constitute a waiver of their statutory rights.
7.3. Product Quality and Review of Complaints
7.3.1. This offer does not establish an additional warranty period or obligations for free product servicing beyond those provided by law.
7.3.2. If a defect is discovered, the Customer may send a request to lafabee@internet.ru, providing the Order details and a description of the defect. For preliminary review, it is recommended to include photographs of the product.
7.3.3. If necessary, the product will be provided to the Seller for quality control in accordance with the procedure established by law.
7.3.4. The Seller is not liable for damage caused after delivery of the product due to violation of the rules of use or storage, actions of third parties, or force majeure. The causes of the defects will be established in compliance with the rules of evidence established by law.
7.3.5. Claims regarding defects in the Product will be considered and satisfied on the grounds, in the manner, and within the timeframes stipulated by the Law of the Russian Federation "On the Protection of Consumer Rights."


8. LIABILITY OF THE PARTIES

8.1. The Seller shall not be liable for the failure of the sold Goods to meet the Client's expectations and/or for their subjective assessment. Such failure to meet expectations and/or a negative subjective assessment shall not constitute grounds for considering the Goods to be of poor quality or the subject matter of the Agreement to be inconsistent with the terms of the Agreement.
8.2. The Client shall be solely responsible for the content, insufficiency, and/or untimeliness of the information provided by the Client necessary for the performance of this Agreement.
8.3. The Parties shall be released from liability for partial or complete failure to fulfill their obligations under this Agreement if such failure resulted from force majeure circumstances that arose after the conclusion of the Agreement, or if the failure of the Parties to fulfill their obligations under the Agreement resulted from extraordinary events that the Parties could neither foresee nor prevent by reasonable measures. Force majeure circumstances include events beyond the control of a Party and for which it bears no responsibility, including, but not limited to, war, insurrection, strike, earthquake, flood, other natural disasters, fire, power outages not caused by the fault of the Parties, actions and acts of government authorities taken after the conclusion of the Agreement that make it impossible to fulfill the obligations established by the Agreement, and other unforeseen circumstances and events and phenomena beyond the control of the Parties. In the event of force majeure circumstances, the Parties shall have no mutual claims, and each Party assumes its own risk of the consequences of such circumstances.
8.4. The Client may send all claims regarding improper order fulfillment to the email address: lafabee@internet.ru. All information received will be processed as soon as possible.
8.5. The Seller shall not be liable for damage caused to the Client due to the improper use of Products ordered on the Website.


9. FINAL PROVISIONS AND OTHER TERMS

9.1. The relationship between the Client and the Seller is governed by the laws of the Russian Federation.
9.2. The parties will attempt to resolve any disputes that arise through negotiations or by filing a claim. If agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation at the Seller's location.
9.3. The terms and conditions set forth in this offer are binding on the parties if the Buyer places an Order for the Product from the Seller.
9.4. The Buyer guarantees that they understand these terms and conditions and accept them unconditionally and in full.
9.5. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other repairs, or for any other technical reasons. The Seller's technical services reserve the right to periodically carry out necessary maintenance or other repairs with or without prior notice to the Buyer.